![]() ![]() The latest stick runs Fire OS 7 which is based largely on the AOSP version 9 which is from 2018. Set your expectations low for Fire TV Stick. It isn't my work around, LesPaul71 is the one that pointed out the DLNA method still works. The model I have is a Roku Express, but when I couldn't find answers, I clicked on Agent Help and was given the message "Sorry, you're not eligible for agent support at this level." That's when I decided to get a Fire Stick, which works fine with PlayOn. I wish I'd waited longer before replacing the Roku. Either way, Roku's lack of chat support for their product of a similar price point just doesn't feel completive. I don't know the quality of the support but I know the product doesn't feel as polished to me as Roku. Hours of operation is 12:00 Am to 11:59 PM including on weekends. * Chat (currently less than 1 minute wait) * Get a call (currently less than 1 minute wait) ![]() The $30 product known as "Chromecast with Google TV" (what an awful product name) is entitled to the following support options: So Roku Express does not getting any support or is restricted to email support? It should be noted prominently on the package or device information page, but that's Roku for you. Given their low cost I can't say I blame Roku - it's hard to justify providing agent support that will quickly cost as much as the device did. The claim that support only comes with the more expensive items does not make sense to me based on the information I currently "Express" devices aren't eligible for any kind of agent support. It is my belief anyone that gets it is eligible for the same level of support as a customer that buys a Streambar Pro for $180. But the Roku Express 4K+ is available right now for only $40. Unfortunately the new Roku Express is only available on pre-order. In comparison, Motorola will gladly take over $600 to get a high end smart phone and then only two years later discontinue support and security updates. This life cycle seems to be around 5 years from when the model is first introduced to the market. They do end support for aged end of life models. ![]() What model of Roku do you have? I'm not aware of Roku restricting support based on product price. Apparently you only get support if you buy more expensive items. Hopefully DNLA, MiraCast and AirPlay will continue to be accepted as industry standards that fall under the "Betamax case" exception of being substantial legitimate fair when trying to use customer support, I found that I wasn't elegible. ![]() The terse wording might not be to our liking but is probably the best they could do under the circumstance. I read Kariza's response as likely being from someone that would like to say more but by policy can't. USA's DMCA, agreements with Google Widevine or other business relationships might make having PlayOn directly on the Roku channel store precarious situation. Some of the features that PlayOn markets as providing seem to fall into a grey'ish area. However, being a company located in the USA and having to maintain good relationships with other media/content companies, I think they might be required to show greater independence from PlayOn. Reading between the lines of Kariza's response, I don't think Roku wants to frustrate it's users like this. Roku seems dedicated to providing DNLA, MiraCast and AirPlay as options on their product. Since both Roku Media Player and PlayOn support DNLA network streaming, it seems this still provides access. Yes, but at least you can still stream your stuff. Works and looks very similar to Media Player. On your network and can open files or folders thru it. Instead of using PlayOn Media player on Roku, use Have then same issue but there is a work around. ![]()
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